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WORD-LICENSE-NOT-VERIFIED

Word We Can't Verify Your License for This Product Applies to: Windows 7, Windows 10, Windows 11

What it means

Office/Microsoft 365 couldn't confirm your subscription or license is still active, often after a network hiccup, a payment issue, or being signed into the wrong Microsoft account.

Also seen as: 0x8007007b (Office)

Quick fix steps

  1. Check File > Account confirms you're signed in with the Microsoft account tied to your Microsoft 365 subscription.
  2. Sign out and back in: File > Account > Sign Out, then sign back in with the correct account.
  3. Confirm your subscription is actually active and payment is current at account.microsoft.com/services.
  4. Run the Microsoft Support and Recovery Assistant (SaRA) tool, which specifically diagnoses Office activation problems.
Still stuck after these steps? Contact us with the exact error text and what you were doing when it appeared.

Frequently Asked Questions

Does this mean my Office subscription has actually expired?
Not always — it can also be a temporary verification hiccup while Office tries to reconnect to Microsoft's servers, distinct from a genuinely lapsed subscription.
Will signing out and back in fix this?
Often yes — File > Account > Sign out, then signing back in, forces Office to re-verify your license status fresh, which resolves many temporary verification issues.

Other error codes

WORD-UNREADABLE-CONTENT — Word Found Unreadable Content

Word detected some form of corruption in the document when opening it.

WORD-CONTENTS-PROBLEM — Word Found a Problem With the Contents

Word's XML parser hit something it couldn't read inside the document's internal structure — usually corruption from an interrupted save or a bad conversion between formats.

WORD-NOT-RESPONDING — Microsoft Word Has Stopped Working / Not Responding

Word crashed or froze completely, usually tied to a specific add-in, a corrupted template, or a very large/complex document — though it can also just be a long operation (a big mail merge, a macro, repagination on a huge document) still genuinely running.

WORD-COMMAND-SEND-PROBLEM — There Was a Problem Sending the Command to the Program

Windows tried to open a Word file through another program (like double-clicking an email attachment) and Word didn't respond in time — often a leftover invisible Word process.