Help Center

Pick the description that sounds closest to your problem.

My computer won't turn on or start up

Black screens, endless loading, or nothing happens at all.

I got a blue screen

A crash with a stop code, then a restart.

My PC is slow or freezing

Lag, stutters, or high CPU/disk usage.

Windows Update isn't working

Stuck checking, failing installs, or download errors.

I can't get online

No internet, Wi-Fi dropping, or Ethernet not working.

Something looks wrong on screen

Wrong resolution, flickering, or a monitor not detected.

I have no sound, or it sounds wrong

Silence, crackling, or the wrong output device.

I'm out of space or my drive seems unhealthy

Low disk warnings or disk error messages.

I'm locked out, or Defender flagged something

Account access issues and security warnings.

An app won't open, close, or uninstall

Crashing programs and stuck installers.

Not seeing your issue?

Check the Common Issues page for quick answers, or contact us directly and describe what's happening — we'll try to point you to the right fix or write a new guide for it.